Your questions about Jays, answered
FAQs
What services do you offer?
We offer an array of services through TPN.
Outside of the TPN we also offer Haz Chem (ADR), dedicated, FTL, EU / R.O.I/N.I coverage and storage options.
For further information, please contact us
What areas do you cover?
Here at Jays, we are able to provide premium transport and logistic solutions for Somerset, UK and beyond including International coverage.
For further information, please contact us
How do I book pallet collection?
Jays are proud to be partnered with The Pallet Network – TPN and have been for over 20 years.
TPN offer – TPN Connect – a full online management portal with the ability to book, track and edit bookings.
The portal also allows for real time P.O.Ds from the drivers hand held epod devices.
For more information on how TPN Connect will benefit you and your business, please contact us
How do I track my pallet?
TPN Connect offers a full tracking facility from collection to delivery. At every stage through the network, your pallet is scanned as it travels onward to delivery. Digital P.O.Ds are also available for download, once the delivery is complete. To note: Currently this service is not a live tracking facility.
Click here for TPN Connect Tracking
For more information on how TPN Connect will benefit you and your customers, please contact us here
How much does it cost to send a pallet?
Not all freight that travels through TPN is the same weight / size and thus quotes are individual to each client requirement.
Freight comes in all shapes and sizes, therefore packaging for manufactured steel items could be very different to a pallet of salt, for example.
Our teams would be happy to discuss any questions you may have.
For bespoke guidance on how to package your goods safely & securely, before they are despatched or for a quote for your palletised goods, please contact us here
What packaging requirements are there?
Freight comes in all shapes and sizes, therefore packaging for manufactured steel items could be very different to a pallet of salt, for example.
Our teams would be happy to discuss any questions you may have.
For bespoke guidance on how to package your goods safely & securely, before they are despatched, please contact us here
What happens if my goods are damaged in transit ?/ What insurance options do you offer?
Jays and TPN are part of RHA and adhere to their T’s & C’s
Whether sending goods via TPN or on a dedicated load – we have you covered!
For further information on our insurance processes, please contact us here
Do you offer storage & warehousing facility options?
Jays are based minutes from J22 M5 with a 40,000 SqFt facility in Highbridge, which houses a vast array of customer freight.
Our modern, safe and secure buildings hold thousands of pallets from hydraulic steel machines to food packaging. See more here.
If you have goods that need to be stored in our warehouse facility, please contact us here
What documentation is required for my shipment to EU / R.O.I?
The processes for EU/ R.O.I/ N.I travel have changed over the last few years, especially since Brexit.
Our teams would be more than happy to discuss requirements regarding documentation but generally there is a minimum requirement for a commercial invoice and packing list in order for the goods to travel. To note: some items may require further customs documentation for onward travel.
For further information on customs documentation, for goods travelling outside of the UK & N.I, please contact us here.
Do you have a sustainability policy?
Jays are very conscious that within our sector, environmental factors are a major priority, especially with the governments planned net zero goals.
We have run trials with both Equinox fuel additives and HVO in partnership with our sister company R T Keedwell since 2022 and completed an electric 18T trial in December 2023 in partnership with Renault. You can read our blog about it here.
Reducing our scope 1,2 and 3 emissions within both our own supply chain and our suppliers, is part of our wider sustainability agenda and is an ongoing, ever developing process.
For more information on our sustainability goals & agenda, please contact us here.